We are happy to announce that Flagship Amsterdam, the canal cruise operator sailing Amsterdam's canals on electric sloops and saloon boats, has chosen askng.it (Lacoly B.V.) to manage WhatsApp Business communication with their guests.
Flagship Amsterdam describes itself as "Tripadvisor's #1 best cruise in the world", and welcomes guests from every corner of it. This is our second partnership in the Amsterdam canal cruise business, and like the first it happens close to home: their boats depart minutes from our own office in the city centre.
WhatsApp Communication Managed by askng.it
Cruise guests are a different challenge than hotel guests. They book from all over the world, often on the same day, and everything happens in the tight window between booking and boarding. As Flagship Amsterdam's official WhatsApp Business communication partner, askng.it powers the proactive guest journey around every departure:
- Booking confirmation – Instant WhatsApp confirmation with the cruise details, so the ticket lives where guests already are
- Pre-departure guidance – Clear directions to the correct departure point, whether that is the Anne Frank Huis (Prinsengracht 267), Central Station (Prins Hendrikkade 33A) or the Rijksmuseum (Museumbrug 1), with boarding times and what to expect on board
- Day-of-cruise updates – Timely reminders, and real time messages whenever weather or scheduling requires a change
- In-the-moment service – Questions about public cruises, private boat rental, packages or events, answered directly in the conversation
- Post-cruise follow-up – Feedback collection and review requests sent on behalf of Flagship Amsterdam once guests are back on dry land
Because Flagship Amsterdam hosts guests from across the globe, the multilingual nature of WhatsApp communication matters here more than anywhere: guests can ask their question in their own language and get an answer they understand.
Guests receive messages from Flagship Amsterdam's official WhatsApp number +31 85 109 4765. All WhatsApp messages are sent and received under the Flagship Amsterdam display name, managed and operated by Lacoly B.V., trading as askng.it, as their authorised communication provider. Guests interact directly with the Flagship Amsterdam brand, while our platform ensures reliable delivery, compliance, and professional engagement on every message.
About Flagship Amsterdam
Flagship Amsterdam sails the Amsterdam canals on electric sloops and saloon boats, with public cruises, private boat rental, packages and events. Boats depart from the Anne Frank Huis (Prinsengracht 267), Central Station (Prins Hendrikkade 33A) and the Rijksmuseum (Museumbrug 1), and their information desk is at Leliegracht 50D.
For more information, visit flagshipamsterdam.com. Their authorisation of askng.it as WhatsApp communication provider is published at flagshipamsterdam.com/whatsapp-communication-authorization.
About askng.it
askng.it is the trade name of Lacoly B.V., registered with the Dutch Chamber of Commerce (KvK) under number 78141435, Herengracht 420, 1017 BZ Amsterdam. askng.it transforms guest communication for hotels and hospitality venues through WhatsApp and other messaging channels. Founded in 2019, our platform powers proactive guest engagement for properties across Europe. We act as the official WhatsApp Business communication provider for our partners, managing their verified business profiles and ensuring every message meets Meta's quality and compliance standards.
Interested in WhatsApp communication for your property or experience? Get in touch with us.