Privacy policy

1. Information we collect

askng.it collects information that you provide directly to us, including when you create an account, use our services, or communicate with us. This includes:

• Account information (name, email, phone number, company details)
• Guest communication data processed through our platform
• Platform usage data
• Payment and billing information
• Support and feedback communications

Visiting this website is separate, and collects much less. If you accept analytics cookies we record page views in Google Analytics, and we write one entry to our own visit log for the first page of your session, containing a random session identifier, the page path, the referring address, your country and region, and whether the request looks automated. We do not store your IP address or your browser's user-agent string in that log, and if you decline analytics cookies neither of these runs at all. Our cookie policy lists every item individually.

2. How we use your information

We use the information we collect to provide, maintain, and improve our services, communicate with you, and comply with legal obligations. Specifically, we use your data to:

• Deliver and enhance our communication platform services
• Process transactions and send transaction notifications
• Provide customer support and respond to inquiries
• Analyse usage patterns and improve user experience
• Send important updates, security alerts, and administrative messages
• Comply with legal requirements and enforce our terms

3. Information sharing

We do not sell your personal information. We may share information with:

• Service providers who assist in operating our platform (cloud hosting, database hosting, payment processing), under contract and on our instructions
• Google Ireland Limited, for website analytics, and only if you accept analytics cookies
• Cloudflare, as the network provider in front of this website
• Legal authorities when required by law or to protect our rights
• Potential acquirers in the event of a merger or acquisition

We do not use advertising, remarketing or cross-site tracking services, and we do not use business-to-business visitor identification services that attempt to name the company behind a visit.

4. Data security

We implement appropriate security measures to protect your information, including:

• End-to-end encryption for data in transit and at rest
• Regular security assessments and penetration testing
• Strict access controls and authentication requirements
• Regular security training for our team members

5. Your rights

You have rights regarding your personal data under GDPR, CCPA, and other privacy laws:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data
• Portability: Receive your data in a machine-readable format
• Objection: Object to certain processing activities
• Restriction: Request limitation of data processing

6. Data retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Typically, we retain data for the duration of your account plus 90 days, unless longer retention is required by law. Website visit log entries are deleted after 90 days.

7. International data transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including Standard Contractual Clauses approved by the European Commission.

8. Changes to this policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.

9. Contact us

If you have questions about this privacy policy or wish to exercise your data rights, please contact us: