The guest communication platform for hotels
askng.it is the proactive, WhatsApp-first guest communication platform for hotels — anticipating needs from pre-arrival to post-stay, in your guest's own language, on the phone already in their pocket. No app to download, no link to chase. Trusted by 1,500+ hoteliers across Europe.
Why Hotels Choose askng.it
Everything you need to modernize guest communication and elevate service standards
Streamlined Communication
Centralize all guest communications in one platform. From pre-arrival to post-checkout.
Enhanced Guest Experience
Deliver personalized service at scale with automated messaging and smart workflows.
Increased Revenue
Drive upsells and additional revenue through targeted offers and service promotions.
Time Savings
Reduce staff workload by 65% with automated responses and request management.
Guest Satisfaction
Increase guest satisfaction scores by providing instant responses and personalized communication throughout their stay.
Analytics & Insights
Track guest communication patterns, response times, and service requests with comprehensive analytics dashboards.
Secure & Compliant
Enterprise-grade security with GDPR compliance ensures guest data protection and privacy at all times.
Digital guest communication across the entire stay
Hotel guest communication isn't one message — it's a journey. askng.it works in the background at every stage, sending the right message at the right moment so your guests feel looked after and your team answers fewer repetitive questions.
Collect passport details, arrival times and preferences through conversational WhatsApp forms.
Guest formsSend keyless mobile room access the moment the room is ready — straight to the guest’s chat.
Mobile room accessAnswer common questions instantly and drive upgrades, late check-out and dining at the right moment.
WhatsApp upsellingTake deposits, upsells and incidentals with a payment link inside the conversation.
WhatsApp paymentsEvery message is translated in real time, both ways, so your team serves every guest.
Real-time translationCatch issues during the stay, not on TripAdvisor afterwards, and protect your review score.
Guest feedbackHotel guest communication — frequently asked questions
What is a hotel guest communication platform?
A hotel guest communication platform brings every guest conversation — pre-arrival, check-in, in-stay and post-stay — into one place. askng.it does this on WhatsApp, so guests message your hotel on the app they already use every day, while your reception, F&B and housekeeping teams reply from a single shared inbox.
Does askng.it work over WhatsApp?
Yes. askng.it runs on the official WhatsApp Business API, with a verified profile, approved message templates and full opt-in management. Guests need no app, link or download — they simply chat with your hotel. SMS, RCS, email and webchat are supported on the same platform.
Is this digital guest communication suitable for independent hotels?
It is built for independent hotels and small chains. Setup takes days, not months, it connects to your existing PMS, and there is no per-property IT project — 1,500+ hoteliers across Europe already use askng.it.
How is proactive guest communication different from a chatbot?
A chatbot waits for the guest to ask. askng.it is proactive: it sends the right message at the right moment — Wi-Fi on arrival, breakfast hours the evening before, a checkout reminder — so guests get answers before they need to ask. Staff stay in control; automation is responsible, not robotic.
Ready to transform your hotel?
Join 1,500+ hoteliers using askng.it to deliver exceptional guest experiences.